Request Correction

• Application Submission Phase
• Published draft Certificate of Occupancy

You can request a correction to the draft CofO after it has been published. You will receive a notification from the Intake department indicating that a draft CofO has been issued, along with the number of your application.

1. Go to your Dashboard.

2. Under the 'Draft CofO Issued' section, click on 'Check details and pay.'

3. You will be redirected to the 'CofO Issuance' tab of your application. Review the draft Certificate of Occupancy carefully.

4. If you identify any errors, select 'Request DOB correction.' Provide a detailed explanation of the required corrections in the designated area, then click 'Submit.'

5. Once submitted, the correction request will appear below the draft CofO for tracking and review purposes.

You cannot submit a new correction request for the draft while a previous request is still pending a response.

6. You will get a notification when a reviewer has corrected the draft CofO and/or has responded.

7. Go to the 'CofO Issuance' tab of your application, review the draft Certificate of Occupancy carefully. Approve the draft if you find everything correct or request a change from DOB again if you find something incorrect, then click on 'Submit.'

You can only submit a new correction request if the previous one has been answered.

You will see a success message after you approve the draft CofO. Click on 'Review payment request' in the pop-up window.

Continue the process with Completing Payment.

If you find any errors or inaccuracies in the issued CofO, you can submit a new correction request. The application will remain issued while the Department of Buildings (DOB) reviews your request. If approved, the necessary corrections will be applied, and you will receive a new draft for approval. Note that you can only submit a new correction request after the previous one has been addressed.

1. Go to the Applications page.

2. Click on the number of the application you wish to work on, or on the eye icon at the end of the row.

3. You will be navigated to the 'Status Info' page of your application. Click on the 'Check and download' button or the 'CofO Issuance' tab to review the draft CofO.

4. You will be navigated to the issued CofO under the 'CofO Issuance' tab. Below the draft, add a correction request by explaining the necessary changes in detail. Then, click on 'Submit.'

5. After submitting, your correction request will appear below the draft CofO for tracking and review purposes. Please wait for the Issuance department to review, make the requested corrections, and respond to your request.

Note: You cannot submit a new correction request for the draft while a previous request is still pending a response.

6. You will receive a notification once an Intake reviewer has corrected the draft CofO and/or responded to your request.

7. Click on the notification or the 'Check details and pay' button on your Dashboard.

8. Navigate to the 'CofO Issuance' tab of your application. You will find the updated draft version here, which requires your review. Review the draft Certificate of Occupancy carefully, and approve the draft if you find everything correct. If you find any issues, request another change from DOB by providing detailed corrections, then click on 'Submit.'

Note: You can only submit a new correction request if the previous one has been answered.

9. A pop-up window will confirm that you've approved the draft version of your CofO. Click 'Ok' to proceed.

Now, you can download the updated Certificate of Occupancy.